Guroo Support

Kathleen Watson

Academy - Getting Started & Platform Settings

Take advantage of the integration between Guroo.Pro and Academy

Connecting your account and publishing modules/experiences from Guroo.Pro

Prepare email templates to be used across different learning programs.

Configure Email Templates

Portal Settings

Pages and Sections are the foundation to your program's structure, learn more here!

Introduction to Pages and Sections

Set the pace of your learning program with Section types

Introduction to Section Types

Determine the pathway learners will need to take within a section

Introduction to Section Progression Rules

Determine when you want the sections of your learning program to become available

Introduction to Section Availability

Add content to support your learning course

Adding Content to Pages and Sections - Content

Add tasks for your learners to complete during their learning journey

Adding Content to Pages and Sections - Tasks

Pages and Sections

An introduction to learning pathways within Academy, use this guide to assist in preparing learning pathways for your own learners.

Introduction to Learning Pathways

Learning Pathways

Set temporary passwords for users who are experiencing difficulties logging in or have forgotten their password.

Enabling & Setting Temporary Passwords

Understand what the different user status mean, and how to adjust these statuses for enrolled users.

Platform User Statuses

Learn how to create and update multiple user accounts simultaneously through the bulk import feature

Bulk User Import

Learn how to archive multiple users simultaneously through the bulk archive feature

Bulk User Archive

Learn how to assign personalised permissions via custom roles to specific users

User Specific Custom Roles

Learn how to assign Academy users to different roles.

Platform User Roles

User & Location Admin

Use Academy’s catalogue to showcase and sell upcoming programs

Introduction to the Program Catalogue

Understand catalogue settings, and how to use them to personalise your catalogue.

Catalogue Settings

Use program tags to organise your programs and provide context

Program Tags

Create catalogue listings to select which programs are shown on your catalogue

Catalogue Listings

Set up Curriculum Categories to make program searching more efficient

Curriculum Categories

Catalogue Configuration

Integrate Academy with Credly to utilise badges in order to recognize learner achievements

Enable Badges and/or Integrate Credly

Integrate Intercom to allow for live chat functionality

Integrate Intercom

Integration

Find answers and get help from Intercom Support and Community Experts

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