What?
Utilise Academy’s email templates across all programs or customise them within individual programs to tailor the way communication is handled.
Why?
A key part of learning is related to effective communication and engagement with the learners and key stakeholders of the platform. Using email templates or setting up custom emails will ensure that communication is kept consistent and effectively managed across all programs.
How?
To edit portal-level email templates
Access Portal Settings
Enter the “Email” subsection in the menu on the left-hand side
Begin to edit email templates as required.
Email Variables
Email variables are used to insert information that is unique to either a user or a program. For example, a learner’s name.
The variables available for each email can be found at the bottom of each template.
Ensure that you copy the variable exactly when inserting it into the email.
To edit program level email templates
Enter desired program
Edit the program
Access the “Email” section on the left hand side
Enable desired email templates by selecting the edit button and toggling the radio button labelled “enabled”
Edit the contents of the email
Note: If emails are not customised from within the program, the default portal email templates will be used for enabled email templates.