What?
Intercom is a customer interaction tool or chatbox. Academy integrates with Intercom, enabling you to support learners who require assistance while completing their program. Learners can ask questions and report issues directly to your support team via the chatbox.
How?
To integrate Intercom into your learning portal, follow the steps provided below;
Head to your Portal Settings,
Access the “Intercom” tab in the left-hand side menu,
Toggle to enable Intercom integration,
Provide the App ID and Secret Key to connect your Intercom account to Academy, (This information is provided by Intercom)
Once integrated, the Intercom chat box will appear in the bottom corner of Academy