Why?
Users who have forgotten their passwords, or who have been locked out of their account for 15 minutes after 5 incorrect password attempts can be assigned a temporary password by a Portal Administrator.. Assigning these users with a temporary password will allow the user to bypass this timeout and attempt to login once again. Upon successful login the user will be prompted to assign a new password to be associated with their login.
How?
To enable temporary passwords for Academy, follow the steps below;
Access Portal Settings,
Open the “Login” Tab,
Toggle the “Allow to set temporary password” radio button.
To assign a temporary password to a user, follow the steps below;
Access User Admin
Search for, and select the intended user
Click into the “Password” tab
Enter a temporary password
Press the “Reset now” button
Advise the user of their temporary password