Skip to main content

Enabling & Setting Temporary Passwords

Set temporary passwords for users who are experiencing difficulties logging in or have forgotten their password.

Kathleen Watson avatar
Written by Kathleen Watson
Updated over 2 years ago

Why?

Users who have forgotten their passwords, or who have been locked out of their account for 15 minutes after 5 incorrect password attempts can be assigned a temporary password by a Portal Administrator.. Assigning these users with a temporary password will allow the user to bypass this timeout and attempt to login once again. Upon successful login the user will be prompted to assign a new password to be associated with their login.

How?

To enable temporary passwords for Academy, follow the steps below;

  1. Access Portal Settings,

  2. Open the “Login” Tab,

  3. Toggle the “Allow to set temporary password” radio button.

To assign a temporary password to a user, follow the steps below;

  1. Access User Admin

  2. Search for, and select the intended user

  3. Click into the “Password” tab

  4. Enter a temporary password

  5. Press the “Reset now” button

  6. Advise the user of their temporary password

Did this answer your question?